In October 2024 we asked patients to complete a short survey about our implementation of the online triage appointment system. We had 84 responses in total. We discussed the findings at our most recent patient participation group (PPG) meeting in February. Below are the findings from the survey.
Manor House Surgery
NOTICE OF EARLY BRANCH SITE CLOSURE AT HADFIELD & HOWARD STREET WEF Monday 07 July 2025
IMPORTANT NOTICE TO PATIENTS
To enable us to manage our busiest times more effectively, we have made the decision to change the closing times at our
HADFIELD and HOWARD STREET sites
This will come into effect on
Monday 07 July 2025
HADFIELD and HOWARD STREET will close at
5pm each day Monday to Friday
This change enables us to respond to demand more effectively by managing face-to-face contacts and telephone calls more efficiently.
· There will be no change to our appointment availability at either site. Clinic times will simply be brought forward and finish by 5pm
· Our main site will remain open until 6.30pm daily
· Telephone lines will remain open between 8.00am and 6.30pm
Should you need to attend the practice for any reason between 5pm and 6.30pm, please attend the main site at:
Manor House Surgery, Manor Street, Glossop, SK13 8PS
Thank you for your understanding and co-operation
TRIAGE FEEDBACK SURVEY RESULTS
Health A to Z
Your complete guide to conditions, symptoms and treatments, including what to do and when to get help.
Medicines A to Z
Find out how your medicine works, how and when to take it, possible side effects and answers to your common questions.
GLOSSOP, HADFIELD & HOWARD STREET PATIENT PARTICIPATION GROUP
GLOSSOP, HADFIELD & HOWARD STREET PATIENT PARTICIPATION GROUP (PPG)
Welcome to Manor House Patient Participation Group
We are a friendly, inclusive group of volunteer patients from a variety of backgrounds who are interested in health and healthcare issues. We discuss and identify ways in which we can engage with other patients and support the surgery. We meet regularly once a month and work closely with the staff providing positive contributions to the services and facilities offered by the practice. The PPG is an important forum for patients’ views to be shared with the GPs and staff and for the surgery to discuss their proposed developments.
Our aims are:-
- To offer opinions in a constructive manner and to put forward ideas on behalf of patients.
- To improve the provision of health care.
- To improve communication between surgery, patients and the wider community about matters concerning the surgery and health in general.
- To provide assistance in the development of new services.
- To encourage a spirit of self help and support amongst patients to improve their health and social care.
For PPG members:-
- To gain a better understanding of how the surgery functions
- To learn about the NHS and its services
- To learn about health matters and how they should be managed
For the patients:-
- To be encouraged to take more responsibility for their own health.
- To gain a better understanding and knowledge of the practice.
- To receive up-to-date information on practice matters and current health care issues
- To have a forum to suggest positive ideas and voice concerns
For the practice:-
- GPs and their staff are able to plan services with the help of patients.
- To have a forum for GPs and staff to voice concerns, ideas and suggestions to patients.
- To have closer links with the community for whom they care.
Click here for our PPG Constitution
How you can help?
If you are a patient at Manor House and would like to be more involved in the practice, we would love to hear from you and involve you in our group. We meet, at the Howard Street Site, once a month for about 2 hours with alternate meetings including a GP and practice staff. To find out how to join see below.
How to join
If you would like to register your interest in joining our Patient Participation Group or would like more information, please email our Secretary at manorhouseppg@hotmail.co.uk or contact us through the surgery reception on 01457 860860. We will return you call.
We are affiliated to the National Association of Patient Participation. This association aims to promote the role and benefits of PPGs to patients, the public and health professionals, to create more understanding of the value of true patient participation and also to promote the support available from N.A.P.P. Find out more about them here.
Minutes of Meetings
Manor House PPG held it’s AGM for 2024 on Tuesday 24th September. Please click the link for the Chair’s Report for 2023-24 2023-24 Chairpersons Report.pdf
Minutes of recent meetings can be found below (please click the link)
PPG Meeting minutes April 2025.pdf
PPG Formal Meeting 11.2.25.pdf
Please let us know if you require any reasonable adjustments that may make your visit to the surgery easier.
This could be a quiet room, restricted lighting or a chaperone to assist at your appointment.
We are here to help as best we can
Did you know? that information can be provided in alternative formats such as Easy Read or large print and may also be available in different languages. Please ask us for more information
Page created: 04 October 2024