MISSION STATEMENT - OUR PROMISE TO YOU

Howard Medical Practice is committed to delivering the highest standards of primary care with equality, dignity, and respect to our patient population.  We take a pro-active approach to the many changes of the NHS and General Practice. We strive to consistently review and improve our services whilst remaining respectful of, and responsive to, the needs of our practice population.

We aim to provide the best possible outcomes for our patients in a safe and welcoming environment. Our Clinical and Non-Clinical Teams are approachable, respectful, and patient-centred.

Our GPs provide essential links to other health and social care services, encouraging good relationships and an open culture with other Health & Social Care providers.

We will aim to collaborate and work in a streamlined way to strengthen relationships within our PCN and build effective community links whilst responding to local, regional, and national initiatives.

We aim to deliver knowledgeable, informed, and effective patient care, consistently in line with current guidelines.  The practice is committed to the development of its staff at all levels, realising the full potential of its team and nurturing the feelings of co-operation, mutual support and loyalty which forms the foundation of the practice.

AIMS & OBJECTIVES

1. To deliver safe and appropriate care, including medication, to our patients in line with current guidelines.
2. To actively seek out guidance for, and follow through on the implementation of, best clinical practice.
3. To encourage patients to become instrumental in their own healthcare decisions, service choice and care plans.
4. To treat all patients with dignity and respect and ensure they are treated appropriately to their needs.
5. To nurture a blame-free reporting culture and continually seek out ways to improve the care we provide.
6. To foster good relationships with other healthcare providers, neighbourhood teams and our fellow PCN practices.
7. To provide appointments at times to suit all patient groups, with a choice of male and female GP.
8. To ensure staff receive up to date, comprehensive training in all areas in which they practice, or in the administration support they provide.
9. To always maintain patient confidentiality, and ensure all staff understand their responsibilities in both confidentiality issues and consent.
10. To meet, or exceed, national Quality and Outcomes Framework (QOF) targets and those set by governing bodies.
11. To provide a safe and supportive environment for its staff.